First-Line Supervisors of Passenger Attendants

What they do

• Analyze and record personnel or operational data and write related activity reports.
• Apply customer feedback to service improvement efforts.
• Compute or estimate cash, payroll, transportation, or personnel requirements.
• Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
• Direct or coordinate the activities of workers, such as flight or car attendants.
• Enforce safety rules and regulations.
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
• Inform workers about interests or special needs of specific groups.
• Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.