Explore by Career/Sales and Related
First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
- Median pay
- $47,320
- per year
- 10-year outlook
- -5%
- Declining
- Typical entry
- High school diploma or equivalent
Key skills
- Active Listening
- Speaking
- Service Orientation
- Critical Thinking
- Monitoring
- Social Perceptiveness
- Coordination
- Persuasion
What they do
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
Majors that lead here
Sources: U.S. Bureau of Labor Statistics (OEWS, Employment Projections) and O*NET, used under CC BY 4.0.