Explore by Career/Personal Care and Service
First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
- Median pay
- $47,080
- per year
- 10-year outlook
- +6.7%
- Growing
- Typical entry
- High school diploma or equivalent
Key skills
- Active Listening
- Critical Thinking
- Speaking
- Social Perceptiveness
- Coordination
- Time Management
- Management of Personnel Resources
- Reading Comprehension
What they do
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
Majors that lead here
No mapped majors yet.
Sources: U.S. Bureau of Labor Statistics (OEWS, Employment Projections) and O*NET, used under CC BY 4.0.