First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

What they do

• Analyze and record personnel or operational data and write related activity reports.
• Apply customer feedback to service improvement efforts.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Collaborate with staff members to plan or develop programs of events or schedules of activities.
• Direct or coordinate the activities of entertainment and recreation related workers.
• Furnish customers with information on events or activities.
• Inform workers about interests or special needs of specific groups.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.